Our approach to privacy

Grigson Consulting Pty Ltd is committed to the responsible handling of personal information in a manner consistent with the Information Privacy Principles set out in the Privacy and Data Protection Act 2014 (Vic).

This statement sets out how Grigson Consulting handles your personal information and applies to all our contact with you whether in person, over the telephone or online.

What is personal information?

Personal information is recorded information about an identifiable or easily identifiable individual. The types of information we collect may include name, address, email address, and telephone numbers.

How we collect your personal information

Depending on the nature of your contact with Grigson Consulting, we may collect your personal information:

1. from application and registration forms on our website.
2. over the telephone or in person.

Whenever we collect personal information, we will take steps to advise you of why we are collecting the information, what we intend to do with it and to whom we need to disclose it.

When do we disclose personal information?

To be able to perform our functions, we may need to disclose your personal information within Grigson Consulting, or to third parties, including:

1. our third-party providers contracted to deliver services that you have purchased.

How do we store and protect your personal information?

Grigson Consulting stores personal information in electronic and hard copy.

We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. However, you should be aware that there are risks in transmitting information across the Internet.

While we aim to protect such information, we cannot ensure or warrant the security of any information transmitted to us online, so individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure.

Access to your information

You can request access to the personal information we hold about you. We will try to give you access with as little formality as possible and without charging a fee. However, where your request is difficult or time consuming, or where it involves personal information about other people, we may require you to use Freedom of Information Act procedures to make the request.

If you become aware that the personal information we hold about you is not accurate, complete or up to date, you can ask us to correct it.

Grigson Consulting's contact details can be found at www.grigsonpublishing.com.

Privacy complaints

If you are unhappy about the way we handle your personal information you may lodge a complaint in person, by telephone or in writing. We may require you to put an oral complaint in writing.